Qwest Launches Hosted Unified Communications Service Platform

Enables cost-effective, multi-network platform consolidation and advanced communications services

Apr 7, 2010

DENVER, April 7, 2010 – Qwest Communications (NYSE: Q) today introduced a new unified communications service platform that allows enterprise businesses, government agencies and educational institutions to merge traditional telephony networks with Internet Protocol (IP)-based data networks.

Qwest iQ Hosted Unified Communication Service (iQ HUCS) provides end users the benefits of integrating voice, e-mail and video services so they are accessible by landline phones, mobile phones, smart phones and computers. It also leverages Cisco multitenant call management that allows enterprises to utilize existing network elements while laying the foundation for unified communications capabilities. The solution also features an integrated operations system that allows customers to easily manage day-to-day administrative functions and gain operational cost efficiencies.

 

Under a recently signed agreement, Arizona State University (ASU) will be the first Qwest customer to adopt Qwest iQ HUCS. ASU will utilize the service platform across its four campuses to serve more than 70,000 students, faculty and staff.

 

KEY FACTS

• Qwest iQ HUCS allows enterprises to easily merge legacy voice and IP data network infrastructures for a smooth, cost-effective migration to a single IP-based communication platform.
• Qwest iQ HUCS integrates voice, e-mail and video services that are accessible by landline phones, mobile phones, smart phones and computers. The platform also offers advanced messaging, IP fax, collaboration, and single-number reach service capabilities.
• The iQ HUCS platform is managed by Qwest, and customers can easily perform on-site moves, adds and changes (MACs) and other day-to-day administrative functions using a turnkey Web-based, operations system. The integrated system can help customers reduce user set-up times by up to 50 percent.
• Qwest iQ HUCS is designed for enterprise businesses, government agencies and education institutions interested in a converged network platform that is scalable, affordable and easy to manage.
• In addition to the immediate benefits, Qwest iQ HUCS provides the foundation for future unified communications services as they are developed. Businesses also benefit from having all of their unified communications and collaboration needs managed over Qwest’s IP network.

Supporting Quotes

 

Dan O’Connell, research director, Gartner
“The complexity of communications has saddled many enterprises with disparate network assets and a wide array of communication devices. Unified communications platforms provide a logical migration for enterprises interested in moving to an integrated, IP-driven environment that offers feature-rich benefits for end users and administrators.“

 

Eric Bozich, vice president, Qwest Product Management
“Qwest iQ HUCS is a perfect solution for large customers interested in quickly and cost-effectively migrating to a unified-services platform. Customers are able to leverage their existing voice and data network investments, reap the benefits of an integrated network, and maximize efficiencies through an IP-centric architecture.”

 

Supporting Resources

• Web: Video Interview with Eric Bozich
• Web: Qwest iQ HUCS Overview
• Web: Qwest iQ HUCS Fact Sheet
• Web: Qwest iQ HUCS Differentiators
• Web: Qwest iQ Managed IP Communications
• Web: Cisco Unified Communications Manager (CallManager)

About Qwest Business
Fortune 500 companies choose Qwest Business to deliver a comprehensive portfolio of data and voice networking communications solutions to enterprises, government agencies and educational institutions of all sizes. The Qwest network backbone covers the entire continental United States and has one of the largest fiber footprints in the U.S., capable of supporting 40 Gbps data transmission rates now and 100 Gbps soon. Go to Qwest.com/business to see why enterprises coast-to-coast rely on Qwest for first-class communications solutions and to learn more about Qwest’s commitment to perfecting the customer experience.



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