Teresa A. Taylor

Teresa A. Taylor was named Qwest's chief operating officer in August 2009. In that position, she directs the daily operations of the sales organizations – Business Markets Group (BMG), Mass Markets Organization (MMO) and Wholesale – as well as Network, Marketing, Product and IT.

Prior to her current role, Ms. Taylor was executive vice president of the Business Markets Group. In this role, Ms. Taylor oversaw the sales, marketing and delivery of voice and data communications services to Qwest’s business and government customers. In this role Ms. Taylor grew revenue while significantly increasing the operating margin of the business unit.

Previously, Ms. Taylor served as Qwest’s executive vice president and chief administrative officer with responsibility for human resources, labor relations, corporate communications, sponsorships and events, corporate social responsibility and the Qwest Foundation. In this role, Ms. Taylor was responsible for the renegotiation of contracts with Qwest’s two labor unions, which represent approximately 60 percent of the employee base, and numerous innovative health care initiatives resulting in multimillion-dollar cost savings.

Ms. Taylor also served as executive vice president for Qwest’s Wholesale business unit from 2002 to 2004 where she was responsible for $4 billion in sales, service and operations. In this role she grew the customer base and increased the overall profitability of the division.

From 2000 to 2002, Ms. Taylor served as executive vice president of Qwest’s products and pricing group, where she was responsible for the entire portfolio of products and services offered to consumer, retail business and wholesale customers. In this position, she accelerated the expansion of broadband services and introduced bundled services to the retail marketplace.

She also held a number of leadership positions with US WEST between 1988 and its merger with Qwest in 2000. Prior to that, she worked with several startup telecommunication companies.

Ms. Taylor is active in community affairs and currently serves on the board of directors for both the Colorado Symphony Orchestra and the Colorado Children’s Campaign. In January 2008, Colorado Governor Bill Ritter appointed her co-chair of the state’s Jobs Cabinet. Ms. Taylor holds a bachelor of science degree from the University of Wisconsin-La Crosse.