Customers Rank Qwest Ethernet Services Best in Class

Nemertes Research survey recognizes communications provider as Ethernet services market leader

DENVER – Nov. 3, 2009 – Qwest Communications (NYSE: Q) has earned the “Market Leader” award for Ethernet services from Nemertes Research in its recently announced 2009 PilotHouse Awards. Nemertes Research is a research-advisory firm that specializes in analyzing and quantifying business value of emerging technologies.

KEY FACTS

• The 2009 PilotHouse Awards ranked service providers based on business customer survey ratings from nearly 1,400 telecom decision-makers. Surveyed customers ranked Qwest highest overall for carrier Ethernet services, highest overall in Ethernet services value and highest overall in customer service.
• The survey results are detailed in Nemertes Research’s PilotHouse Awards – Top Providers: Ethernet Services 2009, which was released on Nov. 2.
• Qwest’s Ethernet services provide customers with competitively priced, scalable, high-value bandwidth to meet metro-area and long-haul networking needs. Qwest offers a large breadth of Ethernet services ranging from optical wavelength and metro optical Ethernet to point-to-point Ethernet over private lines. 
• Qwest recently announced it is enhancing its nationwide network with breakthrough technology that will position the company to deliver speeds of up to 100 Gigabits per second (Gbps). 100 Gbps speeds will be offered where Qwest provides Ethernet-based iQ Networking and QWave data networking services.
• Qwest provides Ethernet services to more than 1,200 U.S. cities.

SUPPORTING QUOTES

Johna Till Johnson, president and senior founding partner, Nemertes Research
"Qwest's customers rated the company highly across the board, and particularly in the critical area of customer service. Companies that do well in customer service are poised to succeed."

Chris Ancell, executive vice president, Qwest Business Markets Group

“Qwest places significant emphasis on delivering outstanding product solutions and superior customer service. Because the PilotHouse Awards are based on first-hand customer rankings, they are a key validation of the efforts we have undertaken to differentiate ourselves in the marketplace.”

SUPPORTING RESOURCES

• Web: Summary of Nemertes Research Survey Report
• Web: Qwest Awards
• Web: Qwest Data Networking Services
• Web: Qwest Metro Optical Ethernet (QMOE)
• Web: QWave: Optical Wavelength/DWDM
• Video: Why Do Business With Qwest?

 

About Qwest Business
Qwest Business is a choice of 95 percent of Fortune 500 companies, offering a comprehensive portfolio of data and voice networking communications solutions to enterprises, government agencies and educational institutions of all sizes. The Qwest network backbone covers the entire continental United States and has one of the largest fiber footprints in the U.S., capable of supporting 40 Gbps data transmission rates now and 100 Gbps soon. Go to Qwest.com/business to see why enterprises coast-to-coast rely on Qwest for first-class communications solutions and to learn more about Qwest’s commitment to perfecting the customer experience.



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