The Paisley Index Honors Qwest 411 Service for the 11th Consecutive Time

DENVER, Oct. 29, 2009 — Qwest (NYSE: Q) has received top honors for its operator and information services from the Paisley National Directory Assistance Performance Index^SM for the 11th consecutive time, and continues to lead the industry in the category of the “perfectly handled” directory assistance call.

KEY FACTS:

• Conducted twice yearly, the Paisley National Directory Assistance Performance Index is a leading customer satisfaction survey for directory assistance.

•  In the latest index, Qwest ranked No. 1 in all three of its applicable segments, including:

o        the local telecommunications carrier segment

 

o        the long-distance segment

 

o        the directory-assistance speech recognition segment

• For the sixth time in a row, Qwest earned top honors in the ‘lagniappe’ (pronounced “lan-yap”) call category, which is the Paisley Index hallmark of a perfectly handled call. Click here to listen to a lagniappe Qwest directory assistance call.

• Qwest operator and information services have operations centers in Duluth, Minn.; Midvale, Utah; Pueblo, Colo.; and Waterloo, Iowa.   

SUPPORTING QUOTES:

Clark Conniff, Director of Operator and Information Services at Qwest

“It’s an absolute honor for Qwest directory assistance to once again lead our industry segments in the Paisley Index. The Qwest team works tirelessly to perfect the customer experience. Identifying opportunities for improvement is difficult when you’re leading your peers, but we continue to find ways to improve.”

SUPPORTING RESOURCES:

 

• Download an example of a lagniappe call (.wav file)

• Click here to download the latest Paisley Index results.

About Qwest:
Customers coast to coast turn to Qwest's industry-leading national fiber-optic network and world-class customer service to meet their communications and entertainment needs. For residential customers, Qwest offers a new generation of fiber-optic-fast Internet service, high-speed internet solutions, as well as home phone, Verizon Wireless, and DIRECTV® services. Qwest is also the choice of 95 percent of Fortune 500 companies, offering a full suite of network, data and voice services for small businesses, large businesses, government agencies and wholesale customers. Additionally, Qwest participates in Networx, the largest communications services contract in the world, and is recognized as a leader in the network services market by a leading technology industry analyst firm.



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